Before you start
Prerequisites and permissions
Have ready
- Access to at least one supported review domain.
Access rules
- Rows appear only when the current role can open the owning workflow; Customer profile and Service Site requests require Customer management authority.
Where to find it
Navigation map
- Review Inbox
- Jobs & Schedule → Work Review
Walkthrough
Step by step
- 01
Filter by the work you can resolve
Use the review-type filters to prioritise current work. The total includes only review types this account may open.
- 02
Open the owning workflow
This list helps you find work. Complete the decision in the relevant Job, Customer, timesheet, claim or document screen.
Troubleshooting
If something does not look right
Expected work is not in the Inbox.
Open the owning workflow through normal navigation and confirm its current state and your permissions; the Inbox does not broaden access.
Keep going