Before you start
Prerequisites and permissions
Have ready
- Access to the email address used for your account.
Access rules
- Only the business Owner can manage the Nenvik subscription. Public pricing and support are available without signing in.
Where to find it
Navigation map
- Current prices
- /pricing
- Subscription & plan
- /dashboard/settings/subscription
- Ask a billing question
- /contact
- Product Terms
- /product-legal/terms
Walkthrough
Step by step
- 01
What does the plan cost, and is GST included?
See Pricing for current Australian-dollar plan prices and their tax treatment. Check the total and GST shown before paying. Monthly plans are billed monthly; yearly plans are paid upfront for the year.
- 02
How does the trial work?
An eligible verified email can receive one 15-day trial. It starts when the Owner activates the account, with no card required. Creating more accounts to claim another trial is not allowed. A discount promotion replaces the trial. The trial plan’s access ends at the recorded end time; choosing a paid plan is a separate step.
- 03
When is my card charged?
Starting the cardless trial does not charge a card. Choosing paid Checkout during that trial starts a paid purchase with no extra trial at Checkout. Review the amount before confirming payment. Future subscription charges follow the billing period shown.
- 04
How do extra users and SMS work?
Check Pricing for included users and current extra-user and SMS pack prices. Extra internal users are billed separately. SMS credits are optional and added only after payment is confirmed. Purchased SMS credit doesn't expire while your account is open. It isn't refundable, except where the law requires. Buying credits alone does not enable every message: the supported message settings and customer contact choices still apply.
- 05
Can I cancel, and do I get a refund?
Use the billing portal when offered, or contact support to cancel. Cancellation normally takes effect at the end of the paid period. A cancellation request in Nenvik records your request and needs confirmation. Fees are not automatically refunded or reduced for unused time if you change your mind or cancel early, except where the law requires or a refund is agreed in writing. Your rights under Australian law still apply; see the Product Terms.
- 06
Where is my tax invoice?
Nenvik emails a tax invoice for each subscription payment and SMS pack, showing Nenvik's ABN. Your business can add its ABN at checkout. Open Subscription & plan and use the billing portal when offered to check invoice history. Contact us if a document or required detail is missing. These are invoices for your Nenvik subscription, separate from invoices you send to customers.
Troubleshooting
If something does not look right
My price or billing document looks wrong.
Review the current offer and confirmed purchase in Subscription & plan. Contact us with the invoice number and a brief description; never send card details.
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