Nenvik Product Terms

Nenvik Product Terms Version: 2026-09-23 1. Agreement and parties These Product Terms govern a business customer's access to and use of the Nenvik hosted software service (Service). They do not govern services that a customer provides to its own customers. “Nenvik”, “we”, “us” and “our” mean Musa KULTUR, ABN 87 899 287 602, of 22 Aldridge Street, Endeavour Hills VIC 3802, Australia. “Customer”, “you” and “your” mean the business identified in the relevant account, order or checkout. The individual who creates an account, accepts these Terms or uses an authorised account represents that they are at least 18 years old and have authority to bind the Customer. Acceptance is recorded only against the exact immutable published version presented by the Service. These Terms become binding for a Customer only when the Customer accepts that published version or otherwise agrees in writing. A later incorporated entity will not replace Musa KULTUR unless Nenvik publishes a new immutable version and applies the relevant notice and reacceptance process. 2. Service, accounts and changes Nenvik provides hosted business-management software. Available modules, limits, support and add-ons depend on the current published plan and any purchased add-on. Product descriptions and published plan rights describe the current offer; previews, beta features, screenshots and roadmap statements are not promises that a future feature will be delivered. Customer must keep authorised-user, business and billing details accurate, protect credentials, use suitable roles, remove access that is no longer needed, and promptly notify support of suspected unauthorised access. Customer is responsible for activity through its authorised accounts except to the extent caused by Nenvik's breach of law or these Terms. We may maintain, improve or change the Service. Where practicable, we will give at least 30 days' notice of a material ordinary change that significantly reduces paid functionality or changes these Terms. A shorter period may be necessary for law, a provider requirement, security or service integrity. A material change to price, liability, data use or party rights requires a new immutable version and the applicable reacceptance process before continued paid use where that process applies. 3. Trial, subscriptions, fees and tax An eligible verified canonical email may receive one 15-day cardless trial. The trial starts automatically when the verified Owner completes secure account activation; no separate trial-start action or payment card is required. Creating additional identities, businesses or payment profiles to obtain another trial is not permitted. Trial eligibility and the end time are determined by server-side records. A trial does not prevent Customer from choosing a paid subscription. Customer may choose a current monthly or annual paid offer through Stripe-hosted checkout. The Service presents the selected offer's price, billing interval, included rights, add-ons and tax treatment for review before confirmation. The displayed offer and checkout, not a browser-supplied value, control the payable amount. Paid access begins only after Nenvik safely reconciles the applicable signed billing evidence; a pending, failed, expired or cancelled checkout does not create paid access. Subscriptions renew for the selected billing interval until cancelled. Customer may request cancellation through the available Stripe billing portal or by contacting support. Cancellation normally takes effect at the end of the current paid period unless the displayed checkout or a written order states otherwise. Failed payment may lead to a reasonable recovery process, restriction or cancellation; it does not silently delete Customer Data. Except where required by law or expressly agreed in writing, fees are not automatically refundable or prorated merely because Customer changes its mind or cancels early. Nothing in these Terms excludes, restricts or modifies a refund, cancellation, re-performance, consumer guarantee or other remedy that cannot lawfully be excluded. 4. Customer Data, privacy and confidentiality “Customer Data” means information, files, communications and records submitted to or generated for Customer's workspace. As between the parties, Customer retains its rights in Customer Data. Customer permits Nenvik and its service providers to host, process, transmit, secure, back up and present Customer Data only as reasonably necessary to operate, secure, support, audit and maintain the reliability of the Service, comply with law, enforce these Terms and manage a dispute. Customer must have a lawful basis and required notices or permissions for personal information it places in the Service, including information about staff, contractors and its customers. The Product Privacy and Data Handling Notice describes Nenvik's handling of personal information and forms part of the information provided with the Service; acknowledging it is not consent to optional marketing. Each party must protect the other's confidential information using reasonable care and use it only for the relationship. Confidential information excludes information that becomes public without breach, was lawfully known, is independently developed or is lawfully received from another source. A party may disclose confidential information to the extent required by law, with notice where legally permitted. 5. Acceptable use Customer must not: bypass tenant isolation, permissions, entitlements, security controls or usage limits; access or probe another tenant; introduce malware; use the Service for fraud, unlawful surveillance or spam; infringe another person's rights; reverse engineer except where law permits; or use automation that materially harms the Service. We may take proportionate action, including suspension, where reasonably necessary to protect the Service, its users or others. 6. Intellectual property Nenvik and its licensors retain rights in the Service, software, designs, documentation and underlying technology. During authorised access, Customer receives a limited, non-exclusive, non-transferable right to use the Service for its internal business purposes. Feedback may be used to improve the Service without identifying Customer or disclosing Customer's confidential information. 7. Suspension, termination, export and deletion We may suspend affected access where reasonably necessary to address a security threat, unlawful use, material breach, non-payment after the applicable recovery process, or risk to another customer or the Service. Where reasonable, we will give notice and an opportunity to remedy. Suspension will be no broader or longer than reasonably necessary. Either party may terminate as allowed by the selected billing arrangement or for an unremedied material breach after reasonable notice. When an Owner closes an account, the Service provides a 30-day opportunity to prepare and download a supported private export. Ordinary primary account data becomes eligible for the Service's controlled deletion workflow 90 days after closure. A legal hold can pause deletion. These are lifecycle boundaries, not a promise that every provider backup or legally retained record is erased on a particular day. Nenvik preserves legal acceptance records, financial and billing-webhook evidence, audit and security evidence, fraud-prevention evidence and lifetime trial-abuse evidence where necessary. Other information may be retained where required for law, taxation, financial records, a legal hold or dispute. The Product Privacy and Data Handling Notice explains the relevant retention and deletion controls. 8. Warranties and liability Nothing in these Terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. Subject to those non-excludable rights and to the extent permitted by law, neither party is liable for indirect or consequential loss that was not reasonably foreseeable when the agreement was made. To the extent permitted by law, each party's aggregate liability arising out of or in connection with the Service is limited to the fees paid or payable by Customer for the 12 months immediately before the event giving rise to liability. This limit does not apply to liability that cannot lawfully be limited, or to a party's fraud, wilful misconduct, death or personal injury caused by negligence, or breach of confidentiality or intellectual-property obligations to the extent the law does not permit the limit. This clause does not create an exclusion or remedy that Australian law does not allow. 9. Disputes, governing law and contact Before starting proceedings, a party should give the other written details of a dispute and allow a reasonable opportunity for good-faith resolution. Urgent injunctive relief and non-excludable statutory rights are unaffected. These Terms are governed by the laws of Victoria, Australia, and the parties submit to courts with jurisdiction there. Operational support and privacy enquiries: support@nenvik.com.au or 0413261502. Legal notices to Nenvik: support@nenvik.com.au and 22 Aldridge Street, Endeavour Hills VIC 3802, Australia. Notices to Customer may be sent to the current Owner email or provided through the authenticated Service.