Before you start
Prerequisites and permissions
Have ready
- Access to your business mailbox and an active Owner account.
Access rules
- Only the Owner can request verification. Sending still requires the relevant communication feature, enabled recipe and recipient permission.
Where to find it
Navigation map
- Company settings
- /dashboard/settings/company
Walkthrough
Step by step
- 01
Save your business email
Open Settings → Company and save the Business contact email field. No Website subscription is required. This is separate from your account sign-in email.
- 02
Request verification
Choose Send verification email under Customer email replies.
- 03
Confirm mailbox access
Open the latest email and choose Verify business reply email within 30 minutes. Opening the link alone does not verify it.
- 04
Check the result
Reload Company settings and check Business reply email verified. Changing the saved address invalidates its verification.
Troubleshooting
If something does not look right
Link expired or already used
Request a new link; only the latest request is valid. Wait one minute between requests.
No verification email
Check the saved address and spam folder. A send failure does not activate the mailbox.
Verification is temporarily unavailable
Contact support. Sending stays blocked rather than using an unverified reply mailbox.
Keep going