Before you start
Prerequisites and permissions
Have ready
- Website management availability for the business.
- Accurate business identity, services, service areas, contact details, and approved public media.
Access rules
- Website edit and publish access can differ.
- Only the Owner can manage the custom domain, with Website management and custom-domain plan access.
- Public Website media is separate from private operational evidence.
Where to find it
Navigation map
- Website overview
- Settings → Website
- Design
- Settings → Website → Design
- Composer
- Settings → Website → Composer
- Publishing
- Settings → Website → Publishing
- Content
- Settings → Website → Homepage / Services / Areas / Projects
- SEO
- Settings → Website → SEO
- Domain
- Settings → Website → Domain
- Public AI Facts
- Public Website → AI Facts
- Preview
- Settings → Website → Design → Preview
Walkthrough
Step by step
- 01
Confirm readiness
Review business identity, contact details, services, areas, and the public slug before editing visual presentation.
- 02
Choose a controlled design
Choose a theme, colours, font, spacing and corner style from the available options. Reorder or rename existing navigation links; the Privacy link stays. Website Studio does not accept custom code or unsupported claims.
- 03
Build the content model
Add homepage facts, services, service areas, projects, About, FAQ, contact, quote-request, and privacy content as appropriate. A Service may include an optional starting price in the business currency; public pages label it Starting from, and the final price still comes from a real quote.
- 04
Test the progressive quote request
The visitor first chooses services and describes the job, then supplies location, timing and contact details. Opening Request a quote from a Service detail page safely preselects that current active Service; an unknown or old URL value is ignored. Continue only validates the current browser form; no enquiry is saved until the visitor submits the final step. Optional photos begin uploading only after explicit photo interaction. Unsupported, oversized or over-limit files are identified visibly. Rapid or retried delivery of the same final submission returns one CRM request and its original reference instead of creating another Lead.
- 05
Arrange a safe section draft
Create a draft explicitly from current real Website content, then use Composer to move, duplicate or hide only registered sections. The responsive draft preview does not publish changes.
- 06
Review and publish the exact snapshot
Submit the saved snapshot in Publishing. An eligible reviewer approves or rejects that exact revision; an eligible publisher then confirms the customer-visible change. A later edit supersedes a pending review, and restore copies history into a new draft without changing the live Website.
- 07
Prepare public media
Use only approved images with useful alt text and the right visibility. Never reuse private Job evidence automatically.
- 08
Review SEO and AI-discovery facts
Check title, description, index policy, Nenvik-derived route audit, trusted canonical information, sitemap membership and fact-only structured data. A valid published revision can also provide human-readable AI Facts and an experimental llms.txt view when OAI discovery is allowed. Follow real correction links and never promise ranking, rich results, traffic or AI citations.
- 09
Preview before publication
Inspect desktop and mobile presentation, links, forms, contact details, and missing-content states before publishing.
- 10
Connect your own website address
As the Owner, open Domain in Website Studio, enter the exact hostname visitors should use without https:// or a path, and choose Save and check domain. Add the displayed DNS records at the provider managing your domain's nameservers, preserving unrelated and email records. Allow time for DNS changes to propagate, then choose Check setup now. Automatic checks also retry; the connection activates after domain verification, DNS, HTTPS and routing checks pass. Connecting a domain does not enable the website or publish draft content; review Website overview and Publishing separately.
- 11
Connect enquiries
A public Quote Request becomes a business-owned Lead and structured Quote Request in the same CRM workflow. The form shows its 2,000-character description limit, validates Australian postcode and supplied phone formats, keeps safe entries after validation, and shows a visible sending state. Photos are optional, a specific preferred date cannot be before the Company's current local date, and an unexpected submission failure keeps the visitor's entries while showing a safe support reference. The Contact page directs visitors to the published contact methods or the Quote Request flow; it does not submit a separate Contact Request.
Troubleshooting
If something does not look right
The public site does not show a recent edit.
Confirm the change was saved, the correct preview or published state is being viewed, and publication completed successfully.
A custom domain is not active.
Open Domain in Website Studio, review the displayed DNS records and verification, DNS, HTTPS and routing checks, then choose Check setup now. If records are not available yet, wait for the exact instructions before changing DNS. Allow time for propagation and confirm the website is enabled in Website overview. Keep using your current live or provided platform address until the connection is confirmed; contact support if the checks continue to need attention.
A visitor cannot submit a Quote Request.
Ask them to review the highlighted fields, confirm the postcode has four digits, use a valid Australian phone format when supplied, and keep the displayed support reference. Any specific preferred date must be today or later. They can retry without waiting for an optional failed photo. If the page says the form identity was already used for different details, refresh before sending the changed request. The reference is safe to share with support and does not contain their submitted details.
Keep going