Before you start
Prerequisites and permissions
Have ready
- Access to the email address used for your account.
Access rules
- Only the business Owner can manage the Nenvik subscription. Public pricing and support are available without signing in.
Where to find it
Navigation map
- Subscription & plan
- /dashboard/settings/subscription
- Plan prices
- /pricing
- Billing support
- /contact
Walkthrough
Step by step
- 01
Open your subscription
Sign in as the business Owner and open Business settings → Subscription & plan. Choose the billing portal button when offered. If it is unavailable, contact support; do not use customer invoice payment settings for your Nenvik subscription.
- 02
Download a billing document
Nenvik emails a tax invoice for each subscription payment and SMS pack, showing Nenvik's ABN. Your business can add its ABN at checkout. Open invoice history in the billing portal and select the relevant subscription invoice. Check the dates, amounts, GST and business details. Ask support if you need a corrected document or a detail is missing.
- 03
Update the billing email and business details
Use the portal’s customer details section to update the billing email, business name or address. Use the tax details option for an ABN where offered. These billing details are separate from your sign-in email and the details on invoices you send customers. A change does not promise to rewrite an already-issued invoice.
- 04
Change the payment card
Use the portal’s payment method option to add or replace the card. Follow the confirmation shown there and review the subscription afterwards. Never send card numbers or security codes to support.
Troubleshooting
If something does not look right
I cannot see invoice history or the tax details option.
Check you are signed in as the Owner and have opened the Nenvik billing portal. Contact us if the option or document you need is missing.
I changed billing email but sign-in still uses the old address.
Billing email and sign-in email are separate. Use the account email-change flow to change sign-in details.
Keep going