Before you start
Prerequisites and permissions
Have ready
- A clear description of the action and visible result.
Access rules
- Support does not need passwords, recovery links, provider credentials, storage keys, or raw database identifiers.
Where to find it
Navigation map
- Help Centre
- Help Centre
- Dashboard Support
- /dashboard/support
- Email support
- support@nenvik.com.au
Walkthrough
Step by step
- 01
Read the visible state
Read what happened, the affected field or record state, and the labelled next step. Not every error can safely reveal an exact value.
- 02
Confirm context
Check the signed-in surface, selected business, role, customer account, and current record before retrying.
- 03
Protect unsaved information
On a weak connection, keep original photos, notes, or values until the page confirms the save.
- 04
Retry once with current state
Follow the visible What to do instruction. Reload and review current state before a conflict retry, and never create duplicates to test whether the first attempt worked.
- 05
Contact support with safe evidence
Open Dashboard Support to create a ticket or reply. Include the page name, visible business label, approximate time, expected result, actual message, and non-sensitive reproduction steps.
- 06
Add screenshots when they help
You can attach up to five JPEG, PNG, or WebP screenshots to a new ticket or business reply. Each image may be up to 5 MiB. Wait until every preview says Ready before submitting. A failed selection keeps the message draft blocked until you explicitly Retry or Remove it.
Troubleshooting
If something does not look right
The same action keeps failing.
Stop repeated submissions. Record the visible message, What to do instruction and any opaque support reference, then contact support.
The page says not found.
Return through normal navigation and confirm the selected business or Portal account. Private resources may intentionally appear not found when access is no longer valid.
A screenshot does not become ready.
Use Retry on the failed preview, or Remove it if you intend to send without that screenshot. The message remains in the form and cannot be sent while a selected screenshot is failed or still uploading. Keep the ticket page open while uploads finish.
Keep going