Before you start
Prerequisites and permissions
Have ready
- Access to the email address used for your account.
Access rules
- Only the business Owner can manage the Nenvik subscription. Public pricing and support are available without signing in.
Where to find it
Navigation map
Walkthrough
Step by step
- 01
Check the address and inbox
Check the work email you entered, then look in junk, spam and any filtered folders. Emails are sent in the background and may take several minutes or longer during a queue or delivery problem. The inbox screen does not guarantee that an email has been sent.
- 02
Know which email you need
The first email verifies your address. Open the latest link and choose Verify email address, then review and acknowledge both signup documents. Account creation sends a separate activation email so you can set a password. Both links expire after 48 hours and can be used once.
- 03
Use the latest link or available resend option
Use the newest email. If your verification-link page offers Resend, use it and follow the waiting message. There is no resend button on the initial inbox screen. If the address was wrong, return to signup with the correct address. Avoid repeatedly submitting the same form while waiting.
- 04
Ask for help if it still hasn’t arrived
Contact us with the account email, approximate signup time and which email is missing. For a lost or expired activation email, ask support to help restore access. Do not send passwords, email links, verification codes or card details.
Troubleshooting
If something does not look right
The link is expired or already used.
Check for a newer email. Use an offered verification resend option or contact support; do not forward the private link.
I already have an account.
Try signing in or use password recovery. The initial inbox message does not reveal whether an account already exists.
Keep going