Before you start
Prerequisites and permissions
Have ready
- A live invitation-created Customer Portal identity.
- Current access to the exact business and Customer account.
- One exact matching business Contact with a mobile number before changing SMS preferences.
Access rules
- Preferences apply only to the selected business relationship.
- Required account and security notices remain separate.
- An SMS STOP suppression cannot be removed by this form.
Where to find it
Navigation map
- Communication preferences
- Customer Portal → Notifications → Communication preferences
Walkthrough
Step by step
- 01
Confirm the business relationship
Check the business and Customer shown in the Portal shell. The same identity may have more than one independent business relationship.
- 02
Choose service and marketing channels
Email and SMS choices are separate for service updates and optional marketing. SMS choices stay unavailable unless the business has one exact matching Contact with a mobile number.
- 03
Save with current evidence
Nenvik checks your current portal access and saves a new copy of your contact choices. Earlier choices remain in the history.
- 04
Review preference and conversation history
Use the histories on the same page to see recorded preference revisions and customer-safe SMS messages for this relationship.
Troubleshooting
If something does not look right
SMS choices are unavailable.
Ask the business to confirm that one active Contact matches the Portal email and has a mobile number. Ambiguous or missing matches fail closed.
A preference was not changed.
Refresh the page and try again. The record may have changed since the form was opened, or the current Portal relationship may no longer be eligible.
Keep going