Before you start
Prerequisites and permissions
Have ready
- A current assignment visible in My Jobs.
- For automatic arrival: a supported Android or iOS app, an online connection and enabled Company GPS policy.
Access rules
- Evidence remains limited to the assigned work and private unless a separate customer-publication action is authorised.
Where to find it
Navigation map
- Assignment evidence
- My Jobs → Assigned Job
- Automatic arrival and departure
- My Day → Automatic arrival / Company time automation
- Timesheets
- My Timesheets
- Supervisor review
- Jobs → Select Job → Field delivery evidence
Walkthrough
Step by step
- 01
Choose whether to use automatic arrival
Automatic arrival is optional. Your Company GPS policy, your consent on this device and device permissions are separate requirements. Allowing location does not enable automatic arrival.
- 02
Prepare location access
On iOS, choose Allow location; after While Using the App, request again for Always access. If no prompt appears, open the app's Location settings, choose Always if offered and turn Precise Location on. On Android, review the disclosure and allow precise location first. Choose Allow location again for background access; Android 11 or later opens app settings, where you choose Allow all the time if offered. Device restrictions may require an administrator.
- 03
Check background availability
Read the device checks in the Automatic arrival panel. On iOS, check Settings → General → Background App Refresh if unavailable; the app may be absent from the per-app list. Low Power Mode or device restrictions can affect availability, but the status does not identify the cause. On Android, check background location and Google Play services. Unsupported installed versions still require manual start.
- 04
Return, refresh and set up
Return to the app and choose Refresh. When the device and Company policy allow it, choose Set up and confirm consent. Open the app after new assignments. Background checks may be delayed by battery restrictions, restart or force quit. Check the confirmed timer; use Start timer when needed. Older installed versions may still require manual start.
- 05
Choose departure assistance separately
For Assisted or Automatic stop, choose Enable departure on this device and confirm separately. Arrival consent never grants stop permission. Policy changes require renewed consent. A confirmed departure opens a five-minute window: stop time, continue outside with permission and a reason, or report a suspected location error with a reason. Error reports keep safeguards active. Verified return cancels a window until time has actually stopped. Assisted leaves time running; Automatic stop needs a new online check after expiry. Notifications and countdowns do not stop time. Review the confirmed result and use manual controls when needed.
- 06
Use the controls currently visible
Open the assigned Job to use its configured checklist and forms, capture signatures, record materials, issues and diary entries, access available Job documents, and use the Work, Break or Travel timer controls shown for the assignment.
- 07
Start work before recording time or photos
A new assignment may show time and photo evidence as not started. If you are the assigned worker and Start work is offered, use it to initialize those records; this does not clock you in or start a timer. Use the separate timer control when you are ready to record time. Open map uses the Job's saved Site destination and hands it to a map app on supported devices.
- 08
Keep evidence factual and private
Capture only what is needed for the assignment. Do not include unrelated people, credentials, payment details, or private customer information in notes or photos.
- 09
Resolve open work before submission
Complete required checklist or form fields and close active time evidence before submitting. Submission gives the office evidence to review; it does not automatically complete the Job or publish evidence to the customer.
- 10
Wait for office review
A submission is operational evidence, not automatic Job completion or customer publication.
Troubleshooting
If something does not look right
Automatic arrival is unavailable on Android.
Use the Android setup guide. Allow precise location first, then choose Allow location again for the separate background step. On Android 11 or later, choose Allow all the time in app settings. Check Google Play services and battery restrictions, return and Refresh. Then Set up and confirm consent. Use Start timer if unavailable; enabling Company policy or granting permission alone does not enable automatic arrival.
Automatic arrival is restricted or Nenvik is missing from Background App Refresh.
Open the optional setup guide in Automatic arrival. New supported iOS containers report location authorization and background refresh separately. Older versions show a manual Settings fallback and cannot identify the exact refresh restriction. Nenvik may be absent from the per-app list; use the observed status, global settings and device restrictions, then return and Refresh status. Company activation does not grant device permission or worker consent. No prompt is guaranteed by iOS.
A capability described here is not visible.
Check the assigned Job, its configuration, your access and current connection. Only use controls displayed for that assignment.
Evidence appears read-only.
Review the assignment state. Submitted or frozen evidence is intentionally saved, read-only; an authorised correction or reopen flow may be required.
Time or photos say not started or unavailable.
Not started means the assignment has no work-progress record yet; an assigned worker can use Start work when offered to initialize it without starting a timer. Unavailable after work starts means the records could not be loaded; reload and seek support if it persists.
Keep going