Before you start
Prerequisites and permissions
Have ready
- A live invitation-created Customer Portal identity and exact business access.
- Customer-management authority for staff review.
Access rules
- Portal users see only the current Customer's allowlisted Site view.
- Only authorised staff can apply or reject a request; Work Review visibility is not decision authority.
Where to find it
Navigation map
- Customer request
- Customer Portal → Service Sites
- Staff decision
- Business Console → Customer → Service Site requests
Walkthrough
Step by step
- 01
Review the current Site
Confirm the customer-safe name, type and postal address. Operational instructions, Contacts, safety and coordinates remain private.
- 02
Submit one exact request
Request a new Site, a correction or archival. Submitting the same request again does not create a second change. Your business reviews it before updating the site.
- 03
Review through the Customer workspace
Authorised staff recheck the live Portal access, Customer, request and expected Site version before approving or safely rejecting.
- 04
Trust only Nenvik outcome
Pending means waiting for the business. Applied means the canonical Site service completed; a stale request must be refreshed and resubmitted.
Troubleshooting
If something does not look right
A request cannot be applied.
Refresh the Site. Its version or access may have changed; submit a new request from current evidence.
A private location detail is missing.
This is intentional. Ask the business through its normal support channel; do not request internal Site data.
Keep going