For Appliance & equipment service businesses
Get the model and fault details before the appliance visit.
Nenvik is job management software for Australian appliance & equipment service businesses. Appliance diagnosis, component repairs and equipment servicing, with fitted parts and function checks recorded.
Example work records
Appliance & equipment service
Washing machine drain fault diagnosisJob · On site
Dishwasher circulation pump replacementQuote · Draft
Workshop equipment service inspectionEnquiry · New request
Suggested quote itemsDiagnostic call-out labourReplacement componentsRepair and function-check labour
Crew checklist
Equipment diagnosis and repair formExample work timer
01:42:08
Make, model and serial referenceReported fault and observed findingsParts fitted and function checks
Private work photos · Office reviewConnected work recordWashing machine drain fault diagnosisEnquiry → Quote → Job → Invoice
Work you recognise
Typical appliance & equipment service jobs
Examples of work you can organise in Nenvik. Set up your own job scope, tasks and checks.
- Washing machine drain fault diagnosis
- Dishwasher circulation pump replacement
- Workshop equipment service inspection
The daily juggling act
Details that are too easy to lose
- Incomplete model details make parts identification harder.
- Diagnosis and repair may need separate visits.
- Warranty discussions need accurate findings and parts records.
From request to invoice
Put the details to work
A website for your trade
Use the appliance and equipment service website template to present supported repairs. Connected requests bring fault enquiries into Nenvik.
Explore Website Studio →Make the scope clear
Suggested line items to adapt to your own rates and inclusions:
- Diagnostic call-out labour
- Replacement components
- Repair and function-check labour
Publish the quote for a customer decision, then convert accepted scope into the connected job.
How quotes work →Equipment diagnosis and repair form
Suggested fields for a form your team configures:
- Make, model and serial reference
- Reported fault and observed findings
- Parts fitted and function checks
Configure forms for your equipment work. Nenvik does not identify parts automatically or submit manufacturer warranty claims.
Explore job forms →A record of the work performed
Capture the equipment label and damaged components privately before the office quotes parts and repair labour.
Assigned workers use the field workspace to record time, complete checks and submit work for review. Private work photos stay internal.
How private work photos work →Customer portal and invoicing
Give customers a place to find the agreed work
Invite customers to view their published quotes, jobs and invoices. Prepare the invoice against the connected job so the scope and bill are easy to trace.
Explore the customer portal →QuoteJobInvoice
Published records in one place. Private work photos stay internal.
Choose the tools your team needs
Feature access depends on your plan, enabled modules and team permissions. Check current inclusions before choosing a plan.
Compare current plans →Straight answers
Questions from appliance & equipment service businesses
Can we record appliance model and serial references?
Use asset records and form fields to identify equipment, keeping the findings connected to the job and customer site.
Does Nenvik look up compatible replacement parts?
No. Confirm parts through your supplier process and enter checked components in the quote and work record.
Can repairs be quoted after a paid diagnosis?
Keep the diagnostic job and invoice distinct, then publish a repair quote with proposed components and labour for approval.
Does a repair record confirm warranty coverage?
No. Your business and the manufacturer determine eligibility and claim outcomes separately from the work record.
Practical guides
Learn the workflow
Follow the connected work from the first request to the record of what happened on site.
- Move from a Lead to an accepted Job
- Create, publish, and respond to a Quote
- Record field evidence, time, and completion
Keep your next job connected from the start.
Create an account and organise your business website, enquiries and work records in Nenvik.